# FAQs and AI Toolkit shortcuts

> Give the AI Concierge answers it can't find in your content, and turn common questions into one-tap shortcuts for attendees.

Source: https://help.highbar.ai/docs/event-app/ai/faqs-and-shortcuts
Audience: event organizers, working in the Highbar dashboard

The [AI Concierge](https://help.highbar.ai/docs/event-app/ai/ai-concierge) already knows your sessions, speakers and sponsors. FAQs cover everything else attendees ask: wifi, parking, dress code, badge pickup, where lunch is. When an attendee asks a question you've answered, the AI Concierge uses your answer.

Any FAQ can also become a **shortcut**: a one-tap question in the attendee's **AI Toolkit**.

Manage both on the **FAQ** tab of the **AI** step. FAQs are optional and never block launch. The **App preview** opens the chat, so you can ask your new questions and check the answers.

## Add an FAQ

<Steps>
<Step>
Click **Add FAQ**.

![The FAQ tab with no FAQs yet, and arrows pointing to the Add FAQ buttons at the top and in the middle of the page.](https://help.highbar.ai/images/ai/faq-empty.webp)
</Step>
<Step>
Enter the **Question** the way an attendee would ask it, for example "Is there wifi at the venue?"
</Step>
<Step>
Write the **Answer**. You can use formatting, lists and links.
</Step>
<Step>
Optionally, fill in **Clippable content**: something attendees will want to copy, such as the wifi password. The AI Concierge shows it in a box with a copy button.
</Step>
<Step>
Optionally, add a **Link** to a page with more detail.
</Step>
<Step>
Click **Save**.
</Step>
</Steps>

![The Add FAQ panel with the Question Is there wifi at the venue?, an Answer with the network name, and Connect2026! as Clippable content.](https://help.highbar.ai/images/ai/faq-form.webp)

Then ask your question in the **App preview** to check the answer. Clippable content appears in a box with a copy button.

![The FAQ list with the wifi FAQ, and the App preview answering is there a wifi at the venue? with the FAQ's answer and the password Connect2026! in a box with a copy button.](https://help.highbar.ai/images/ai/faq-answer.webp)

### Answers that change

Some questions have answers that change with your content, such as "What's on this afternoon?" For these, tick **Use event content (schedule, speakers, etc.) to answer.** The **Answer**, **Clippable content** and **Link** fields disappear, and the AI Concierge works out the answer from your current content each time.

Because there's no stored answer, this option only makes sense together with **Make shortcut**: it gives attendees a ready-made question to tap.

## Import FAQs from a spreadsheet

To add many FAQs at once, click **Import** at the top of the page.

![The FAQ tab with an arrow pointing to the Import button at the top right.](https://help.highbar.ai/images/ai/faq-import-button.webp)

Upload a CSV or Excel file with a question and an answer for each FAQ, then check the rows before they're added. Imported FAQs appear in your list with the others. See [Importing content](https://help.highbar.ai/docs/event-app/content/importing-content).

![The Import content window on its Upload step, with a drop area for CSV or XLSX files, and Templates to export your current content or download a blank template.](https://help.highbar.ai/images/ai/faq-import.webp)

## Make a shortcut

Shortcuts save attendees typing. Tapping one sends its question to the AI Concierge, which answers straight away.

In the FAQ, turn on **Make shortcut** and fill in:

- **Label**: the button text. It copies the question until you change it, so shorten it if the question is long ("Wifi password" rather than "What is the wifi password?").
- **Emoji**: shown before the label.
- **Include shortcut in chatbot welcome message.** Tick this to also show the question as a button under your welcome message whenever an attendee starts a new chat. Use it for your two or three most common questions.

![The Add FAQ panel with Make shortcut turned on, marked with an arrow, and the Label, Emoji and Include shortcut in chatbot welcome message fields.](https://help.highbar.ai/images/ai/faq-shortcut.webp)

For a quick change, open an FAQ's menu in the list and choose **Make shortcut** or **Remove shortcut**. A shortcut made this way isn't added to the welcome message: edit the FAQ to add it.

## What attendees see

Next to the **Ask anything...** box and the chat's message box is a magic wand button that opens the **AI Toolkit**.

![The App preview of the chat, with an arrow pointing to the magic wand button below the Ask anything box.](https://help.highbar.ai/images/ai/toolkit-button.webp)

Your shortcuts are listed there, in the same order as your FAQ list. Tapping one asks the AI Concierge that question.

![The AI Toolkit open in the App preview, listing the shortcut Is there wifi at the venue? with its emoji.](https://help.highbar.ai/images/ai/toolkit-panel.webp)

If you have no shortcuts, the wand button doesn't appear at all.

## Order, edit and delete

- **Reorder** by dragging FAQs in the list. This also sets the order of shortcuts in the AI Toolkit and under the welcome message.
- **Edit** from the FAQ's menu.
- **Delete** from the FAQ's menu, or select several FAQs and delete them together. Deleting an FAQ that's a shortcut also removes it from the AI Toolkit.

<Callout type="info">
AI Toolkit shortcuts are different from the **Shortcuts** section on your [Start page](https://help.highbar.ai/docs/event-app/start-page). Toolkit shortcuts ask the AI Concierge a question; start page shortcuts are buttons that open a part of your app, such as the schedule or a venue map.
</Callout>

## What makes a good FAQ

- **Answer what your content doesn't.** Logistics, policies and practical details work best. There's no need to repeat your agenda or speaker bios.
- **One question per FAQ.** Split "Where do I park and is there a shuttle?" into two.
- **Keep answers current.** If the wifi password or the shuttle times change, update the FAQ. Attendees get the new answer shortly after you save.