# FAQ

> Quick answers to the questions organizers ask most often.

Source: https://help.highbar.ai/docs/reference/faq
Audience: event organizers, working in the Highbar dashboard

## Attendees and the app

<Accordions>
<Accordion title="Do attendees need to download an app?">
No. The event app is a web app: attendees open your link in their phone's browser and they're in. They can add it to their home screen for quicker access and notifications, which takes a few taps. See [Installing the app](https://help.highbar.ai/docs/attendees/installing-the-app).
</Accordion>

<Accordion title="Do attendees need a password?">
No. Attendees enter their email address and receive a 6-digit code. Who can log in depends on your [Access](https://help.highbar.ai/docs/event-app/access) setting: only people on your attendee list, or anyone with an email address.
</Accordion>

<Accordion title="An attendee can't log in. What can I do?">
Check that their email is on your attendee list, spelled exactly as they type it. If the code email isn't arriving, open their profile on the Access page and use **Assisted Claim** to generate a code you can give them directly. It's available after launch, for people who haven't joined yet. See [Troubleshooting](https://help.highbar.ai/docs/reference/troubleshooting).
</Accordion>

<Accordion title="Does the app work without an internet connection?">
Partly. Once an attendee has opened the app, the schedule, speakers, sponsors and their own agenda stay available offline, and QR code scans sync when they reconnect. The AI Concierge and anything that sends a message need a connection.
</Accordion>
</Accordions>

## Building your event

<Accordions>
<Accordion title="Can I edit my app after launching it?">
Yes. Everything stays editable after launch, and changes you save show up in the app. Attendees with the app open may need to refresh.
</Accordion>

<Accordion title="Can I prepare content and reveal it later?">
Yes. Sections and individual items can be hidden, or scheduled to appear at a set time, for example a surprise speaker or session slides after a talk. See [Sections and visibility](https://help.highbar.ai/docs/event-app/content/sections-and-visibility).
</Accordion>

<Accordion title="Can I import my agenda instead of typing it in?">
Yes. Use **Import** on the Content page to upload a CSV or Excel file of sessions, speakers, sponsors or FAQs, or connect a platform you already use with **Integrations**. See [Importing content](https://help.highbar.ai/docs/event-app/content/importing-content).
</Accordion>

<Accordion title="Which platforms does Highbar connect to?">
Lu.ma, Swoogo, Stova, Sessionize and Xtag, from the **Integrations** button on the Content and Access pages. Each event connects to one integration. Streampoint and Cadmium Eventscribe are available on request: contact [support@highbar.ai](mailto:support@highbar.ai). See [Integrations](https://help.highbar.ai/docs/event-app/integrations).
</Accordion>

<Accordion title="Can several people work on the same event?">
Yes. On your dashboard, open the event card's menu and choose **Collaborators**, then **Invite** colleagues by email. Collaborators can add, edit and delete event content and invite others. Highbar doesn't charge per team member.
</Accordion>

<Accordion title="Can I read attendees' private messages?">
No. Messages between attendees are encrypted at rest and never visible to organizers. You control who can message whom on the [Messaging](https://help.highbar.ai/docs/run-your-event/community/messaging) page, and attendees can block messages if you allow it.
</Accordion>

<Accordion title="Can I turn off the AI Concierge?">
Yes. In the **AI** step, switch off the AI Concierge. Attendees then won't see the chat, its shortcuts or the **Ask** button. See [AI Concierge](https://help.highbar.ai/docs/event-app/ai/ai-concierge).
</Accordion>
</Accordions>

## Launching and billing

<Accordions>
<Accordion title="Why can't I click Launch App?">
The Event, AI and Content steps must be complete first: look for the step in the sidebar without a check mark. See [Launch your app](https://help.highbar.ai/docs/event-app/launch).
</Accordion>

<Accordion title="Can I change my app's link or use my own domain?">
You choose the link when you launch. After that, only Highbar can change it or connect your own domain to the app: contact [support@highbar.ai](mailto:support@highbar.ai).
</Accordion>

<Accordion title="How much does Highbar cost, and when am I charged?">
You pay for engaged attendees and paid registrations, not for building, and you're charged after your event. See [Pricing and billing](https://help.highbar.ai/docs/get-started/pricing-and-billing) for current prices.
</Accordion>

<Accordion title="How do I give sponsors their results?">
Sponsors don't log in to see analytics, so you send them a report. On the Sponsor performance page, click **Export sponsor reports** for every sponsor, or open one sponsor and click **Export sponsor report**. Booth staff can also email themselves their own leads from the app. See [Sponsor performance](https://help.highbar.ai/docs/analytics/sponsor-performance).
</Accordion>

<Accordion title="How do I export everything after the event?">
- **Analytics:** **Export analytics** on [Event impact](https://help.highbar.ai/docs/analytics/event-impact) downloads every section at once.
- **Sponsor reports:** **Export sponsor reports** on [Sponsor performance](https://help.highbar.ai/docs/analytics/sponsor-performance).
- **Meetings:** **Export** on the [Meetings](https://help.highbar.ai/docs/run-your-event/meetings) page.
- **Leads:** **Export leads** on each company's page in [Lead retrieval](https://help.highbar.ai/docs/run-your-event/lead-retrieval).
</Accordion>

<Accordion title="How do I delete an event?">
On your dashboard, open the event card's menu, choose **Delete** and type DELETE to confirm. Only the event's owner can delete it, and it can't be undone.
</Accordion>
</Accordions>

## Still stuck?

Email [support@highbar.ai](mailto:support@highbar.ai) with your event name and what you were trying to do. Screenshots help. For problems on an attendee's phone, see [Troubleshooting the event app](https://help.highbar.ai/docs/attendees/troubleshooting).