# App chatbot activity

> See what attendees ask the AI Concierge, which answers helped, and turn unanswered questions into FAQs.

Source: https://help.highbar.ai/docs/run-your-event/app-chatbot
Audience: event organizers, working in the Highbar dashboard

The **App chatbot** page shows every question attendees ask the AI Concierge in your event app, with how they rated the answers. Use it to spot gaps in your content and fill them while the event is on.

You'll find **App chatbot** in the event sidebar after launch, in the **Event app** group. The page is titled **Chatbot Activity**. To change how the AI Concierge behaves, go to **AI** under **App settings** instead (see [AI Concierge](https://help.highbar.ai/docs/event-app/ai/ai-concierge)).

![The Chatbot Activity page with the cards Questions, Users, Avg/User, Adoption, Helpful (67%, 2 of 3) and Unanswered, the filters All, Helpful, Not helpful and Unanswered, a search box, and a list of questions with each attendee, the answer preview, Topic, Sentiment, Feedback and Time. The download button is at the top right, next to All times in America/Los_Angeles.](https://help.highbar.ai/images/run-your-event/chatbot-activity.webp)

## The numbers at the top

| Card | What it shows |
| --- | --- |
| **Questions** | Questions asked, including taps on suggested questions. |
| **Users** | Attendees who asked at least one question. |
| **Avg/User** | Questions per attendee who used the chatbot. |
| **Adoption** | The share of attendees using your app who asked the AI Concierge something. |
| **Helpful** | Of the answers attendees rated, the share they marked helpful. |
| **Unanswered** | Questions the AI Concierge couldn't answer from your event content. |

All times are in your event's time zone. The page checks for new questions every 30 seconds while it's open, and shows **New activity** when some arrive.

## Find questions

Use the filters **All**, **Helpful**, **Not helpful** and **Unanswered**, or search by question, attendee name or organization. Each question shows who asked it, a short preview of the answer, its **Topic** (such as Logistics, Schedule or Sponsors), the attendee's **Sentiment** and their **Feedback**. Click a question to read the full answer.

The page shows the most recent questions. For the full history, use the download button at the top right to export a CSV with every question, answer, topic, sentiment and rating.

## Answer what the AI Concierge couldn't

<Steps>
<Step>
Click **Unanswered** and open a question. The **Chatbot Answer** drawer shows the question, the answer the attendee got, and its labels.
</Step>
<Step>
Under **Add an answer to the FAQ**, check the **Question** and write the **Answer**. Optionally add a **Snippet** attendees can copy, such as a wifi password.

![The Chatbot Answer drawer for the unanswered question Who is performing at the afterparty, labelled Unanswered and Schedule, with the reply I'm sorry, I don't have the information you're looking for. Below, under Add an answer to the FAQ, the Question is filled in, with an empty Answer, an optional Snippet, and Cancel and Save.](https://help.highbar.ai/images/run-your-event/chatbot-unanswered.webp)
</Step>
<Step>
Click **Save**. The answer goes into your [FAQs](https://help.highbar.ai/docs/event-app/ai/faqs-and-shortcuts), and the AI Concierge uses it from then on.
</Step>
</Steps>

The question keeps its **Unanswered** label in the list, so you can still see what was missing. Open it again to **Edit** the FAQ answer.

<Callout type="info">
Questions from your [website chatbot](https://help.highbar.ai/docs/event-app/ai/website-chatbot) don't appear here. This page covers the event app only.
</Callout>