# If your link doesn't work

> What the messages on a speaker, session or sponsor link mean, and what to do about each one.

Source: https://help.highbar.ai/docs/sponsors-and-speakers/if-your-link-doesnt-work
Audience: event organizers, working in the Highbar dashboard

Your private link may stop working for a few reasons. The page says which one.

| You see | What it means | What to do |
| --- | --- | --- |
| **This link isn't available** | The link is incomplete or mistyped, or the event no longer exists. | Copy the whole link from the organizer's email again. If it still doesn't work, ask the organizer to resend it. |
| **Profile updates are paused** or **Session updates are paused** | The organizer has turned off editing for now. | Wait, or contact the organizer. The same link works again when they turn editing back on. |
| **Profile updates have closed** or **Session updates have closed** | The event has ended and the editing window has closed, usually two weeks after the event. | Contact the organizer with the changes you need. |
| **This link has been deactivated** | The organizer has switched off this particular link. | Contact the organizer for a new one. |
| **This session isn't available** | The organizer may have removed the session from the schedule, or taken you off it. | Contact the organizer. |

Most of these pages show the organizer's email address. Otherwise, use the contact details from the organizer's original email.

## Other problems

- **"Couldn't save. We'll retry on your next change."**: your connection dropped. Keep the page open and your next change saves everything.
- **"Image must be 8 MB or smaller."**: use a smaller JPG or PNG.
- **"Please fix the highlighted fields before submitting."**: a web address or phone number isn't valid. Web addresses need to start with https://.
- **You can't find a field**: the organizer manages it. Ask them to change it.