FAQ

No. The event app is a web app: attendees open your link in their phone's browser and they're in. They can add it to their home screen for quicker access and notifications, which takes a few taps. See Installing the app.

No. Attendees enter their email address and receive a 6-digit code. Who can log in depends on your Access setting: only people on your attendee list, or anyone with an email address.

Check that their email is on your attendee list, spelled exactly as they type it. If the code email isn't arriving, open their profile on the Access page and use Assisted Claim to generate a code you can give them directly. It's available after launch, for people who haven't joined yet. See Troubleshooting.

Partly. Once an attendee has opened the app, the schedule, speakers, sponsors and their own agenda stay available offline, and QR code scans sync when they reconnect. The AI Concierge and anything that sends a message need a connection.

Yes. Everything stays editable after launch, and changes you save show up in the app. Attendees with the app open may need to refresh.

Yes. Sections and individual items can be hidden, or scheduled to appear at a set time, for example a surprise speaker or session slides after a talk. See Sections and visibility.

Yes. Use Import on the Content page to upload a CSV or Excel file of sessions, speakers, sponsors or FAQs, or connect a platform you already use with Integrations. See Importing content.

Lu.ma, Swoogo, Stova, Sessionize and Xtag, from the Integrations button on the Content and Access pages. Each event connects to one integration. Streampoint and Cadmium Eventscribe are available on request: contact support@highbar.ai. See Integrations.

Yes. On your dashboard, open the event card's menu and choose Collaborators, then Invite colleagues by email. Collaborators can add, edit and delete event content and invite others. Highbar doesn't charge per team member.

No. Messages between attendees are encrypted at rest and never visible to organizers. You control who can message whom on the Messaging page, and attendees can block messages if you allow it.

Yes. In the AI step, switch off the AI Concierge. Attendees then won't see the chat, its shortcuts or the Ask button. See AI Concierge.

The Event, AI and Content steps must be complete first: look for the step in the sidebar without a check mark. See Launch your app.

You choose the link when you launch. After that, only Highbar can change it or connect your own domain to the app: contact support@highbar.ai.

You pay for engaged attendees and paid registrations, not for building, and you're charged after your event. See Pricing and billing for current prices.

Sponsors don't log in to see analytics, so you send them a report. On the Sponsor performance page, click Export sponsor reports for every sponsor, or open one sponsor and click Export sponsor report. Booth staff can also email themselves their own leads from the app. See Sponsor performance.

• Analytics: Export analytics on Event impact downloads every section at once.
• Sponsor reports: Export sponsor reports on Sponsor performance.
• Meetings: Export on the Meetings page.
• Leads: Export leads on each company's page in Lead retrieval.

On your dashboard, open the event card's menu, choose Delete and type DELETE to confirm. Only the event's owner can delete it, and it can't be undone.